Is there a way to set up a notification to be emailed to yourself or a support person that a customer encountered an error during checkout? Then state what the error that the person had.
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Hey @keithkk
Unfortunately it is now something available at the moment. We do send notifications when a webhook fails, but nothing available for errors during checkout.
Best,
This would be very helpful.
I have a customer who appears on the dashboard as an ‘abandoned cart’.
The customer describes entering her credit card details … and then nothing.
Going by the developer logs they tried several times.
Yes, @keithkk you can set up email notifications for checkout errors by using Snipcart’s webhooks. You can configure a webhook to notify you when a checkout error occurs.
you can do this=
Configure a webhook in Snipcart to trigger on checkout errors.
Develop a server side endpoint to receive the webhook notifications. This endpoint will handle the email notification process.
Use a service like SendGrid or a similar email service to send an email with the error details to yourself or the support team.
hope this will help you 