Snipcart likely doesn’t care if you’re unhappy about a $10 increase to the minimum cost,
An opinion that I don’t agree with. They should care about their customer’s happiness. As a business, your pricing should reflect the value you provide. The value provided didn’t double overnight. As Matthew pointed out they aren’t particularly active here it seems.
nor should they.
I will admit every business is different. But a business that doesn’t intentionally care about customer’s contentment is not a business I want to support. I don’t think that is what is happening here though - benefit of the doubt.
They’re a business and have to make money.
Yes. But not by all means neccessary.
The lack of communication I experienced, doesn’t fit well with me and likely others too, regardless of whether they can comfortably pay off this new price. Even a short blog or announcement post on their main website explaining the upcoming price changes would have been good.
The entitled attitude that their service should be free or very low cost is the problem here.
The expectation of a low cost service is something they intentionally or not put forth by having very competitive pricing. You can find articles and blog posts doing feature comparisons and low price is something they point out for snipcart.
Regarding the “free” point, there are reasons why it might make sense business wise. Space is cheap. It shouldn’t cost them much if anything, to hold some data that might be used later on. The first time it is used, they will earn $20USD. Easing the path for new businesses to be sold on snipcart. It’s also similar to the “pay for what you use” model, I would be fine with them charging half the amount for the test env, if it meant I only get charged for prod on my first sale.
Also, it’s only a suggestion for how they might approach the problem. It’s not a sense of entitlement. Entitlement would be demanding the point, and complaining or denying the feasibility of any other point.
Why should this be any different?
I think the problem here, at least for myself, is that we weren’t provided with official information as to the increase itself, and we don’t really know the reasons why it increased. If the business hasn’t made clear any changed expectation, that’s the businesses fault. I don’t list prices public and work on services for my clients, only to double them at billing time. That’s what “bill shock” is. If something is going to, or has gone past the expected price point, it should be communicated clearly. Then the other party, would have some time to adapt to the new expectations.
Learn and adapt or your business will die. It’s on you, not others.