Avoid 'ORDER RECEIVED' mail on digital products

Support
#1

Hi,

Whenever I make a test purchase of a digital file with the following html, the system sends the order received mail, which makes no sense since the cart contains only digital files. What am I doing wrong?

I thought data-item-shippable would help me avoid this behaviour?

<button class="snipcart-add-item"
  data-item-id="starry-night"
  data-item-price="11.99"
  data-item-url="/snipcart.php"
  data-item-description="Video-file"
  data-item-image="/imgs/laptop-front-569x323-0.png"
  data-item-stackable="never"
  data-item-shippable="false"
  data-item-name="Video-fil"
  data-item-file-guid="056dc16a-83e5-4759-9f83-2a035a9e7780"
  BUMBUM
</button>

I’ve had authorize/capture enabled on my account. Don’t know if this is causing the issue.

Thanks in advance

#2

Hey @KristianWR,

This email is sent automatically whenever an order is placed and when you have Authorize / Capture enabled. You can update the template in the Email templates section of the dashboard if you’d like. Maybe you could update the wording so that it makes more sense to the customer.

Unfortunately, we don’t have a way to disable this email at the moment.