Incorrect Link added as Tracking URL into the "shipped" Email

Support
#1

Hi,
I send a tracking number to a customer and added even a tracking link from the Swiss Post into the dashboard. The customer received an Email where the link is as follows:

x-webdoc://ED549B03-00A7-451E-84C7-DC33BD85D726/www.post.ch/swisspost-tracking?formattedParcelCodes=xxx.xxxxxx.xxxx

I removed the tracking number and replaced with a a placeholder.

Is that correct, my email app blocking something, or that simply a bug?

The template contains the following:

{{ #with order.shippingInformation }}

{{! Use trackingUrl to add a link for the customer to view its order shipping status. This URL will be defined in the dashboard when sending the order tracking notification. }}
{{ #if trackingUrl }}


{{! Use trackingNumber to show the tracking number associated to this order. The tracking number will be defined in the dashboard when sending order tracking notification. }}
{{ trackingNumber }}


{{ else }}
{{ trackingNumber}}
{{ /if }}
.
{{ /with }}

Thank you very much
Michael

#2

@mkroll Can you send us an email to support@snipcart.com so we can check the email template used and the original tracking link so we can check what might be the cause of that.

#3
#4

Sorry for replying late. Well this is quite difficult to reproduce, since I cannot send the email/link again. What exactly do you want me to do in order to reproduce the issue?