I stopped getting copies of invoices this afternoon. Is anyone else having trouble getting Snipcart invoices, or is it peculiar to my account?
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My emails stopped delivering digital downloads to people on the 22nd of March, too (and I haven’t received any order confirmations either)
EDIT: I just checked my last order confirmation and snipcart notification email was late on the afternoon of March 21st (UK time), and nothing for the next 15 orders
At this time, we are in communication with SendGrid to see what can be done. Meanwhile, those who have reached out to us about similar issues have created a free SendGrid account and moved away from our shared account. A free SendGrid account allows for 100 emails per day.
Hi all,
The issue should now be resolved. Sendgrid finally went through and fully restored our account.
Every message that should have been sent since the begining of the incident should be delivered in the coming hours.
Best regards,