Payment Section Hangs when Checking Out

Support
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#1

Update: it seems like payment is no longer working, but had been earlier today. I am new to this product, so understand it could be a user error, but I don’t think I edited anything which would impact this.

I’m testing out Snipcart (in test mode) on a simple html page. When I go to checkout without logging in, the process works fine. However, when I have signed in, the “Payment” section of the cart never loads (I see an infinite loading icon).

Furthermore, when registering as a user / customer, I never receive an email about it, but it shows as those customers are confirmed when I look in the Customers section of the Dashboard.

Here’s a link to the url where I’m testing Snipcart:

https://wciy.site/store.html

Are these issues with being in test mode and having registered customers? Any insights are appreciated. Thank you!

#2

Hey @christopher,

I was able to complete a test order on your test site.

image
image1142×1502 45.8 KB

Do you still have the issue, if so, can you open the dev tools and tell us if there is any error in the console?

Cheers!

#3

hi @dominic thank you for looking into this! in the console i’m seeing the following errors:

snipcart.js:1 POST https://payment.snipcart.com/api/public/sessions 400 (Bad Request)
snipcart.js:1 A 'system' error occured in Snipcart.undefined {__ob__: Dt}

these can be expanded to reveal more info, but it’s a lot and i’m not sure if it’s helpful. please let me know if it would be of help to copy that here.

thank you!