Reset Password - The URL is going to wrong page

Hi,
I posted a question that I need resolved, but I got a moderated for some reason. I’m kind of on a timeframe and need to finish testing before going live. How long will it take to get me approved to ask questions in the community? I’m stuck on this password reset issue! Can someone jump in here and get my question posted please?

The original question was:

I ran a test client to reset their password to their account. But the reset link goes to the homepage of my site, not the Snipcart password reset page. There’s no way for me to check this. In the dashboard it goes to the Snipcart homepage as well. I don’t know another way to get this fixed, other than here?? I’m stuck.

Thanks - G.J.