Hello,
This is a issue I can get passed on testing. As a test client creating an account, then use the “forgot password” feature. I get the email ok. But when I click the link ‘follow this link…’ It takes me to my homepage, and not to a Snipcart password reset page.
In my dashboard I looked at the password template and the link shows that it’s going to this:
Follow this link to reset your password.
Is this because I’m in test mode? Has anyone had this issue? Support… can you tell me if this is an issue in test mode? What do I need to adjust?
** UPDATED FIX **
I figured it out. The script was loaded into the Pricing page. The reset password triggers on the primary domain, not the nested directory sub-pages. So I moved the Snipcart script from the Pricing page to the site custom code because I’m using Webflow. It won’t work if the script is inside a page, it must be on the whole site due to the domain check.
And I have JQuery/Javascript animations on the home page that were set to “load after page loads”. I set those animations to trigger on page load, so Snipcart reset password would load faster, because there is a slight “delay” for the slide-in password reset page to enter.
Once these 2 adjustments were set, the reset password slide in fine! Hope this helps anyone else that may run into the issue 
See ya - G.J.