Sending the wrong Abandonned cart email template

Hi there,

I created a template for the Abandonned cart email, but when I try and send the actual email from the abandonned cart details, it’s sending what looks like the default template. Is there something I’m missing ?

Capture d’écran, le 2021-10-13 à 20.30.57

Hi there! Bump on this, I’m still having the issue. It does not seem to be using the template I created.

Hi @Jessiiem5,

Sorry for the wait on this one.

Since this issue appears to be account-specific, could you contact our support directly for this at

Make sure to provide us with the email address you used to create your account as we’ll take a look at its configuration.


Hey @Jessiiem5 ,

After looking into the issue, we noticed that the template language was FR in uppercase, because of this, our template engine couldn’t find it and therefore returned the default template.

It’s important to make sure that the template languages are in lower case.