Snipcart can't find my site

Can someone please help me? I posted in the forum over the weekend and emailed support as well. Snipcart can’t fetch products and it can’t even find my site. I have direct URLs to the product page and it can’t validate my product. This is literally the only thing holding my business back at this point. Is there a support number or anything I can call? I want to like this product but it just straight up doesn’t work and it’s frustrating that there doesn’t seem to be any support for this paid service.