As a developer myself, I totally understand the complexities of managing the continued development of a project like this, along with handling communication. And I do think that SnipCart is very good, as it is developer-friendly, while also being simple enough that if I have someone on my team who only knows HTML they can jump in to make changes. SnipCart is unique in the shopping-cart world in that it works smoothly in this way.
With that said, SnipCart needs to be aware that if their team does not answer service requests for weeks and weeks, and their team does not really make an appearance on the forum, that will naturally lead to the kinds of concerns seen in this discussion. Put that together with news that SnipCart was bought out by Duda, and it’s clear why SnipCart customers would worry.
By the way, the information regarding the Duda buy-out is highly confusing. SnipCart might want to clarify what in the world is going on there. As a developer, I loathe “website builders” and find them a drag on creativity and flexibility, and a total headache for many of my clients who are duped into thinking that these things actually serve them. Anyway, that’s a separate issue.
As for the forum, there are some really good points raised here, and it would be worthwhile for SnipCart to consider some of these ideas in SnipCart development. For example, I have posted about allowing SnipCart to take open-dollar purchases.