Automatically send the invoice to the customer not working

Support
#1

Hi,

I have checked the “Automatically send the invoice to the customer” checkbox, but the customer is not receiving the invoice anymore.

The logs show that a notification has been send: “Delivering notification of type ‘Invoice’ by email to…” but nothing is showing up.

I do however get a copy via the BCC, but the customer is not receiving anything at all.

cant figure out, why. Any help is apriciated.

BR,

Ivar

#2

Turns out, most emails end up in spam. As the sender is not verified. How do I verify the sender?

#3

Hey @ivaris,

As mentioned in this other thread, you can contact us with the required information on our support email, and we’ll provide you with the 3 DNS records you’ll need to add to set up DKIM.

Have a great day!