DKIM and SPF settings for email

Support
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#1

Hi - to avoid my emails going to spam it would seem i need to whitelist snipcast as email-sender.

However, I can’t find the settings to do this. Am I on the wrong track? Can anyone help?

I can’t see if delivery of digital products work, because gmail marks the emails as spam and disables links …

1 Like
Automatically send the invoice to the customer not working
Receive a copy of each invoice in BCC - stopped working
#2

We can whitelist your domain in our SMTP server. To do so, you’ll need to create 3 DNS records. Please contact our support team directly via email at: support@snipcart.com with the following information:

  • The domain that will be used to send emails.
  • The email of the person that needs to receive the instructions to configure the DNS records.

Once the DNS records are configured, please let us know so that we can validate it.

Also, you can added include:_spf.snipcart.com to your SPF record in your DNS provider.

3 Likes
#3

Hi Charles,

That sounds great. Do you support DKIM as well?

Best
K

#4

Hi @KristianWR,

Yes! As mentioned by Charles, you can contact us with the required information on our support email, and we’ll provide you with the 3 DNS records you’ll need to add to set up DKIM.

Have a great day!

#5
#6

Hi all,

I’m pleased to inform you that we have introduced a self-serve feature that allows you to authenticate your email domain directly from your dashboard.

You can access this feature by navigating to the “Sendgrid Settings” section of your dashboard. For detailed instructions on how to authenticate your email domain with our shared SendGrid account, please visit our documentation here:

Authenticate Your Email Domain with Our Shared SendGrid Account

Cheers