This feature was working fine until a couple of weeks ago when we suddenly stopped receiving the emails.
We’ve triple checked the email address and it’s working fine.
Can you please fix this? We do receive the Notification when a new order occurs, but the copy of the invoice was very handy.
Thanks.
In fact it’s even worse because we just realised that clients are not getting their invoices. What could be causing this? Can someone please tell us what to do?
Dear @kosbarts,
Upon reviewing your account and email sending activity, everything appears to be in order for the past few weeks at least.
Best Regards,
Hi @slemieux I don’t know how you define “in order”.
Copies of invoices have stopped being sent to us - that’s a fact.
Here’s a screenshot of our emails. Until Sep 21 we were receiving a copy of the invoice. On October 20+ we activated “Notification when a new order occurs”. The orders between 262 and 276 were completely lost to us since no notification arrived. And you can clearly see that after order 276 we still haven’t received the copy of the invoice.
So clearly something is broken.
Hi @kosbarts ,
We had a recent update to our handlebars library and a side effect was stricter templating.
Specifically, in your English invoice template, there is an end tag {{ /if }} without its opening counterpart. I was able to find the error via the dashboard logs Login - Snipcart.
Your English invoice template has an issue, there is a closing if tag without a starting tag. See image below, at line 123.
I have removed the line 123 for you and saved. You may resend the invoices to your customers.
Best Regards,
