Trying to pause account but I still getting billed

[Kevl4r]

Hi there,

I am trying to pause my account
I have followed this help post :

How to pause / cancel my Snipcart account?

Depending on what your goal is, you might go one of the following routes: Suspend Snipcart billing If you only want to pause Snipcart billing indefinitely, you can invalidate your Live API key by following this link. The monthly charges will stop, but the API key you have on your website won’t work anymore. All other settings will be kept. Then, you will be able to generate a new Live API key whenever you need it, thus resuming the monthly billing. Cancel your account In addition to stoppin…

and I have clicked the provided link in the article : Login - Snipcart

When I click the link the current API key vanishes, but when I go back to the page a new API key is being generated again.

I am still getting billed every month even though I don’t want to right now…
Should I cancel my account and re-open it once I need it back ?

Can someone give me some help here, because i am pretty sure that’s something that should be fairly simple to achieve but I can’t …

[Michael]

Hi @Kevl4r,

Can you contact us at support@snipcart.com with the email you used to register your Snipcart account? We’ll take a look at what’s going on ASAP.